Análisis comparativo del criterio de liderazgo de los modelos de gestión de calidad EFQM, Iberoamericano y Malcolm Baldrige

Abstract

A model of quality management is a permanent reference and an effective tool in the process of any organization
to improve products or services offered. The model promotes understanding of the most important dimensions
of an organization and set benchmarks with other organizations and exchange of experiences. The
development of total quality at international level has led to the emergence of several models of excellence in
management; those who are prepared to serve as a self-assessment tool for organizations. Excellence models
collect the importance of leadership for organizations and give a prominent place (in the EFQM, Malcolm Baldrige FUNDIBEQ and leadership models is the first criterion to value). The analysis of leadership in the
various quality models has been extensively studied from different perspectives. It is assumed that promotes
leadership and is related to the quality and management of organizations. Understanding leadership as the
ability to influence a group in order to achieve goals, certainly know how each of these models raises leadership
and how it should be assessed in the different organizations is a good point of analysis when it comes
to quality management. For organizations it is essential to have clear leadership to determine the strategy and
objectives of the organization and the ability to materialize One of the most influential approaches in the successful
implementation of a management system consists of the leadership, under that leaders establish unity
of purpose and direction of the organization, so that leadership is important when applying a model of quality
management in an organization. The importance, defining the criteria and how leadership is addressed by
quality management models is of importance when choosing one of them to implement it in an organization.
That is why this paper seeks to compare the criteria of leadership models EFQM quality management, Collaboration
and Malcolm Baldrige, in order to establish the main similarities and the main differences about the
visionary leadership of each of these models.